Outage in Pineapple Network

39 Dorcas Street, South Melbourne

Resolved Major
May 10, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/10/2025 07:04AM

A faulty UPS caused a loss of connection to network equipment. UPS bypassed, and power restored.

INVESTIGATING about 1 month ago - at 05/10/2025 01:24AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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