Multiple Sites

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Network engineers are continuing to implement a permanent fix for this incident. Further updates to be provided.

A fix has been implemented, and customers are advised to power off their router for 10 minutes before reconnecting.

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

623 Little Bourke St, Melbourne 3000
356 Collins St, Melbourne 3000
533 Little Lonsdale Street, Melbourne 3000
91 William Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
451 Little Bourke Street, Melbourne 3000
600 Bourke Street, Melbourne 3000
470 Collins Street, Melbourne 3000
454 Collins Street, Melbourne 3000
480 Collins Street, Melbourne 3000
452 Flinders Street, Melbourne 3000
224 Queen Street, Melbourne 3000
620 Collins Street, Melbourne 3000
483 Swanston Street, Melbourne 3000
25-27 Therry Street, Melbourne 3000
181 A'Beckett Street, Melbourne 3000
668 Bourke Street, Melbourne 3000
568 Collins Street, Melbourne 3000
560 Lonsdale Street, Melbourne 3000
474 Flinders Street, Melbourne 3000
462 Elizabeth Street, Melbourne 3000
327 La Trobe Street, Melbourne 3000
318 Queen Street, Melbourne 3000
250 Elizabeth Street, Melbourne 3000
157 A'Beckett Street, Melbourne 3000
9-23 Mackenzie Street, Melbourne 3000
555 Flinders Street, Melbourne 3000
127-141 Abeckett Street, Melbourne 3000
299 Queen Street, Melbourne 3000
190 Queen Street, Melbourne 3000
315 La Trobe Street, Melbourne 3000
340 Russell Street, Melbourne 3000
336 Russell Street, Melbourne 3000
68 La Trobe Street, Melbourne 3000
228 La Trobe Street, Melbourne 3000
22-24 Jane Bell Lane, Melbourne 3000
105 Batman Street, West Melbourne 3003
58 Jeffcott Street, West Melbourne 3003
33 Batman Street, West Melbourne 3003
118 Dudley Street, West Melbourne 3003
18 Waterview Walk, Docklands 3008
757 Bourke Street, Docklands 3008
198 Harbour Esplanade, Docklands 3008
100 Harbour Esplanade, Docklands 3008
60 Siddeley Street, Docklands 3008
274 Ballarat Rd, Footscray 3011
2 Ballarat Road, Footscray 3011
2 Cobden Street, North Melbourne 3051
800 Sydney Road, Brunswick 3056
416 Gore Street, Fitzroy 3065
150 Kerr Street, Fitzroy 3065
452 Johnston Street, Abbotsford 3067
590 Camberwell Road, Camberwell 3124
770D Toorak Road, Glen Iris 3146
770C Toorak Road, Glen Iris 3146
770B Toorak Road, Glen Iris 3146
770A Toorak Road, Glen Iris 3146
826-846 Lorimer Street, Port Melbourne 3207

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.