Outage in Pineapple Network

83 Whiteman Street. Southbank

Resolved Major

May 29, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/30/2025 12:04AM

An electrical issue within the building caused a loss of power to network devices. Power has been restored, and services are now back online.

INVESTIGATING 11 months ago - at 05/29/2025 08:03PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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