Outage in Pineapple Network

83 Whiteman Street. Southbank

Resolved Major
May 29, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 05/30/2025 12:04AM

An electrical issue within the building caused a loss of power to network devices. Power has been restored, and services are now back online.

INVESTIGATING 8 days ago - at 05/29/2025 08:03PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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