Outage in Pineapple Network

12 Claremont St, South Yarra

Resolved Major

June 05, 2025 - Started 11 months ago - Lasted about 5 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/06/2025 06:21AM

The third party has attended the site and resolved the equipment issue. Services are now operating normally. Thank you for your patience.

IDENTIFIED 11 months ago - at 06/06/2025 04:03AM

The outage is due to a third-party backhaul failure. Their team is actively working to resolve the issue. We will share further updates as they become available.

INVESTIGATING 11 months ago - at 06/06/2025 01:36AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/06/2025 01:35AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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