Multiple Sites

This incident has been resolved.

Technicians have brought up all the sites and kept under monitoring.

The issue has been identified and fix is being implemented. The technicians are bringing up the sites.

Our field technician has gained access to the MDF where the aggregation router is located. Upon inspection, it was discovered that the network equipment had been powered off and several physical connections had been disturbed.

Restoration efforts are currently underway, and we are working to restore services as quickly as possible.

Further updates will be provided shortly.

Our field technician has been on-site at 100 Albert Road since 7:00 AM. We are still attempting to contact the Building Manager, but all efforts so far have been unsuccessful.

Our field technician attended 100 Albert Road but was unable to gain access, as approval from the Building Manager is still pending. Attempts to contact the BMs have so far been unsuccessful.

As a result, the following buildings are experiencing service interruptions:

100 Albert Road
20 Albert Road
60 Albert Road
132–138 Albert Road
150 Albert Road
24 Albert Road
63 Stead Street

We will provide further updates as more information becomes available.

The technical team is currently on-site at 100 Albert Rd and awaiting access to the building. Entry is pending approval from the Building Manager (BM). However, the BMs for this site remain uncontactable at this time.

We will provide further updates as soon as more information becomes available.

The technician has arrived on-site and is currently attempting to gain access to the building.

Technician is arranged and on the way to the site to investigate further.

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

100 Albert Rd
20 Albert Rd
60 Albert Rd
132-138 Albert Road
150 Albert Rd
24 Albert Road
63 Stead Street


We apologize for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.