Outage in Pineapple Network
576 StKilda Road, Melbourne, 3004, Victoria
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/03/2025 12:50PM
This incident has been resolved.
MONITORING
10 months ago - at 07/03/2025 03:14AM
No abnormality detected during monitoring period. System back to normal.
MONITORING
10 months ago - at 07/03/2025 12:41AM
The building manager has confirmed that some breakers had tripped. The electrician has resolved the issue. Our technical team is currently monitoring the system closely.
IDENTIFIED
10 months ago - at 07/02/2025 11:24PM
The Building Manager has advised that a power issue is affecting Levels 10 to 19 in the West building. An electrician is expected to attend the site by 10:00 AM AEST to investigate further.
We will provide an update once more information becomes available.
INVESTIGATING
10 months ago - at 07/02/2025 09:59PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 07/02/2025 09:57PM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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