Outage in Pineapple Network

Multiple Sites

Resolved Minor
July 14, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 616 St Kilda Road 505 St Kilda Road 480 St Kilda Road 3 Charnwood Road 9 Commercial Road 181 St Kilda Road 574 Saint Kilda Road 576-578 Saint Kilda Road 493 St Kilda Road 71 Queens Road 620 St Kilda Road 608 St Kilda Road 610 St Kilda Road 636 St Kilda Road 492 St Kilda Road 566 St Kilda Road We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/14/2025 01:37AM

Our field technician identified an electrical issue within the building that was impacted the network. This issue has now been fully resolved. All affected network equipment has recovered, and services have been successfully restored.

IDENTIFIED 3 days ago - at 07/14/2025 12:33AM

Our Team has arrived the 566 St Kilda Road where outage happened and working progress and investigating to restore the services.
UPDATE : 470 St Kilda Road too impacted.

INVESTIGATING 3 days ago - at 07/14/2025 12:00AM

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

616 St Kilda Road
505 St Kilda Road
480 St Kilda Road
3 Charnwood Road
9 Commercial Road
181 St Kilda Road
574 Saint Kilda Road
576-578 Saint Kilda Road
493 St Kilda Road
71 Queens Road
620 St Kilda Road
608 St Kilda Road
610 St Kilda Road
636 St Kilda Road
492 St Kilda Road
566 St Kilda Road

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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