Outage in Pineapple Network

Network Wide

Resolved Major
July 14, 2025 - Started 2 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/15/2025 08:32AM

The issue was identified due an outage with one of the upstream vendor. It was confirmed that the issue has been resolved now

MONITORING 2 days ago - at 07/15/2025 12:36AM

The network is currently stable, with no reported disruptions. Our engineering team is closely monitoring the network to ensure continued reliability.

INVESTIGATING 2 days ago - at 07/14/2025 10:57PM

Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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