Outage in Pineapple Network
88 Beaconsfield Parade, Albert Park
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/29/2025 02:17AM
Technician team had identified that a Power injector was dead and had replaced it. services are restored now.
INVESTIGATING
9 months ago - at 07/28/2025 11:33PM
The fiber team has now been dispatched to the site for further troubleshooting.
INVESTIGATING
9 months ago - at 07/28/2025 10:19AM
Suspect that a third-party contractor who was working on-site may have damaged the fiber, resulting in the outage. The fiber team will be dispatched tomorrow morning (29th) to conduct further investigation.
INVESTIGATING
9 months ago - at 07/28/2025 07:46AM
Technician is at site and further investigating the issue.
INVESTIGATING
9 months ago - at 07/28/2025 06:19AM
DGTEK Field Technician is dispatched to the site to investigate further.
Further updates will be given as they become available.
INVESTIGATING
9 months ago - at 07/28/2025 04:35AM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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