Outage in Pineapple Network

539 St Kilda Road, Melbourne

Resolved Major

July 31, 2025 - Started 9 months ago - Lasted about 10 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/01/2025 01:24AM

It was identified a fault in UPS system caused the outage. Our field technicians fixed the issue and incident had been resolved now.

INVESTIGATING 9 months ago - at 07/31/2025 11:02PM

Have arranged a tech visit to further investigate the issue. field technician is on the way to building.

INVESTIGATING 9 months ago - at 07/31/2025 03:20PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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