Outage in Pineapple Network
12-14 Claremont Street, South Yarra
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/07/2025 07:37AM
The faulty device has been replaced and the services are back online.
IDENTIFIED
9 months ago - at 08/07/2025 06:56AM
Our field technician has arrived at the site and actively working to replace the faulty device.
IDENTIFIED
9 months ago - at 08/07/2025 06:13AM
The field technician has been dispatched to the site to replace the faulty device.
IDENTIFIED
9 months ago - at 08/07/2025 02:36AM
Engineers have identified that the level 14 device is faulty and this has caused disruption to some customer services. Engineers are now working to replace the faulty device.
IDENTIFIED
9 months ago - at 08/07/2025 12:40AM
Electrical maintenance within the building caused a loss of power to network devices at Level 14 in the building. Engineers are working with Building manager to restore the service.
INVESTIGATING
9 months ago - at 08/07/2025 12:35AM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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