12-14 Claremont Street, South Yarra

The faulty device has been replaced and the services are back online.

Our field technician has arrived at the site and actively working to replace the faulty device.

The field technician has been dispatched to the site to replace the faulty device.

Engineers have identified that the level 14 device is faulty and this has caused disruption to some customer services. Engineers are now working to replace the faulty device.

Electrical maintenance within the building caused a loss of power to network devices at Level 14 in the building. Engineers are working with Building manager to restore the service.

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.