Outage in Pineapple Network

181 A'Beckett Street, Melbourne

Resolved Major

August 15, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/15/2025 09:35AM

A fix has been implemented by the onsite Technician and all the services are back online.

IDENTIFIED 8 months ago - at 08/15/2025 09:15AM

Onsite Technician has identified that the Faulty UPS has caused the loss of power to the distribution network devices. Technician is now working on to fix the issue.

INVESTIGATING 8 months ago - at 08/15/2025 07:58AM

Field Technician has been dispatched to the site to further investigate the issue.

INVESTIGATING 8 months ago - at 08/15/2025 07:14AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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