Outage in Pineapple Network

YMCA College Squares, 570 Lygon St , Carlton 3053

Resolved Minor
September 05, 2025 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/05/2025 08:06AM

Issue was fixed by turning ON the termination circuit at Level1 which is feeding common areas of all the levels.

IDENTIFIED 13 days ago - at 09/05/2025 07:25AM

Tech team is onsite and found common areas of YMCA College Squares area in Level 6, 7 and Level 8 has no power causing network devices goes down

INVESTIGATING 13 days ago - at 09/05/2025 06:10AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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