Outage in Pineapple Network

269-283 City Road, Southbank

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 02:15AM

one of the devices uplink had been disrupted during a third-party installation. Our tech team fixed the issue. Incident is resolved now.

INVESTIGATING about 1 month ago - at 09/11/2025 01:47AM

A tech team is deployed to the building further investigate outage.

INVESTIGATING about 1 month ago - at 09/11/2025 12:36AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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