Outage in Pineapple Network

80 Lorimer Street, 3008

Resolved Major

December 03, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 12/04/2025 04:54AM

This issue has been fixed and the site is back to normal.

IDENTIFIED 5 months ago - at 12/04/2025 02:55AM

Field Technician has identified the faulty UPS at the site has caused the site distribution switch to go offline.

INVESTIGATING 5 months ago - at 12/04/2025 02:41AM

Field Technician has been dispatched to the site for further investigating the issue.

INVESTIGATING 5 months ago - at 12/04/2025 01:56AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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