Outage in Pineapple Network

68 Mt Alexander Road, Travancore

Resolved Minor
December 08, 2025 - Started 6 days ago - Lasted about 3 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/09/2025 02:41AM

This incident has been resolved.

MONITORING 6 days ago - at 12/08/2025 11:50PM

The devices lost power due to a building power issue. The issue has now been rectified, and all devices are back online.

INVESTIGATING 6 days ago - at 12/08/2025 11:31PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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