Outage in Pineapple Network

228 La Trobe Street, 3000

Resolved Minor

December 17, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/18/2025 12:28AM

This incident has been resolved

MONITORING about 1 month ago - at 12/17/2025 11:46PM

Site is recovered after the building power maintenance.

IDENTIFIED about 1 month ago - at 12/17/2025 11:09PM

As per the Building Manager, power has been shut down in the B1 area of the building for a power maintenance. This has caused our network devices to go offline, impacting several customers within the building.

INVESTIGATING about 1 month ago - at 12/17/2025 11:05PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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