Outage in Pineapple Network

56 Scarborough Street, Southport, 4215, QLD

Resolved Minor

December 25, 2025 - Started about 1 month ago - Lasted about 22 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/26/2025 06:34AM

The issue has been fixed now. All services are back to normal.

IDENTIFIED about 1 month ago - at 12/26/2025 05:41AM

The on-site electrician has identified an issue with the circuit breaker and has successfully resolved it.

All services are now back to normal, except for the services at L31, which are still under investigation. Further updates will be shared as they become available.

INVESTIGATING about 1 month ago - at 12/25/2025 09:07AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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