Outage in Pineapple Network

33 City Road, Southbank

Resolved Minor

January 06, 2026 - Started 19 days ago - Lasted about 11 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 01/06/2026 11:37PM

This incident has been resolved. All services are back online.

MONITORING 18 days ago - at 01/06/2026 10:58PM

A fix has been implemented by the field Engineer and the services are back online. Monitoring the results.

INVESTIGATING 18 days ago - at 01/06/2026 10:50PM

DGTek Engineer has reached site and further investigating the issue. Further updates will be given as soon as they are available.

INVESTIGATING 18 days ago - at 01/06/2026 10:15PM

Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.

INVESTIGATING 19 days ago - at 01/06/2026 01:03PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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