Outage in Pineapple Network

474 Flinders Street, 3000

Resolved Major

January 21, 2026 - Started 26 days ago - Lasted about 8 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 01/22/2026 06:11AM

The DGtek Fiber crew has fixed the damaged fiber and the services are back online.

INVESTIGATING 25 days ago - at 01/22/2026 03:14AM

The issue has been escalated to the DGtek Fiber crew for further investigation. Further updates will be provided as they become available

INVESTIGATING 26 days ago - at 01/21/2026 11:30PM

Field Technician has reached the site and further investigations are going on.

INVESTIGATING 26 days ago - at 01/21/2026 10:34PM

Field Technician has been dispatched to the site for further investigation.

INVESTIGATING 26 days ago - at 01/21/2026 10:15PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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