Outage in Pineapple Network
7 Yarra Street, 3141
Resolved MajorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/13/2026 04:13AM
The issue has been fixed by the building electrician, and all services are now back to normal operation.
IDENTIFIED
4 days ago - at 02/13/2026 02:15AM
The engineering team has identified that the issue originates from a power failure at Level 16 Communication Room of the building, which has caused the DGtek main distribution network device to go offline. The matter has been escalated to the Building Management team for immediate attention and resolution
INVESTIGATING
4 days ago - at 02/12/2026 09:39PM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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