Outage in Pineapple Network

Travancore 3032

Resolved Major

February 10, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 02/11/2026 04:17AM

This incident has been resolved

MONITORING 5 days ago - at 02/11/2026 03:40AM

An area-wide power outage resulted in a temporary loss of power to network devices. Power has now been restored, and all services are fully operational

INVESTIGATING 5 days ago - at 02/11/2026 02:29AM

Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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