Outage in Pineapple Network

39 Dorcas Street, South Melbourne

Resolved Minor

February 09, 2026 - Started 2 months ago - Lasted 23 minutes
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/09/2026 01:14AM

A power disruption to a distribution switch during installation caused a temporary service outage. The issue has been resolved, and services are now operating normally.

INVESTIGATING 2 months ago - at 02/09/2026 12:51AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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