Outage in Pineapple Network
Multiple Sites
Resolved MajorIncident Report
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
11-12 Phillip Court
344 Lorimer Street
11 Salmon Street
78 Wirraway Drive
63-85 Turner Street
30 Prohasky Street
578 Lorimer Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/13/2026 06:50AM
The faulty device has been replaced. All services are restored.
IDENTIFIED
3 days ago - at 02/13/2026 02:31AM
The on-site engineer has identified faulty hardware in the main distribution network device as the root cause of the issue and is currently working to resolve it
INVESTIGATING
4 days ago - at 02/13/2026 12:22AM
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
11-12 Phillip Court
344 Lorimer Street
11 Salmon Street
78 Wirraway Drive
63-85 Turner Street
30 Prohasky Street
578 Lorimer Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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