Outage in Pineapple Network

Multiple Sites

Resolved Major

February 18, 2026 - Started 11 days ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 8 Franklin Street 483 Swanston Street 2 Cobden Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/18/2026 01:00PM

The devices went offline due to a power outage. Power has now been restored, and all devices are back online. Services are operating normally.

INVESTIGATING 11 days ago - at 02/18/2026 11:30AM

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

8 Franklin Street
483 Swanston Street
2 Cobden Street

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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