Outage in Pineapple Network
51 Gordon Street, 3011 Footscray
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/23/2026 12:18PM
This incident has been resolved
MONITORING
11 days ago - at 07/21/2026 11:35PM
A fix had been implemented and devices are recovered now. Services had been restored. We are monitoring the status
IDENTIFIED
12 days ago - at 07/21/2026 12:50PM
The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
INVESTIGATING
12 days ago - at 07/21/2026 10:24AM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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