Outage in Pineapple Network

109 Clarendon Street, Southbank

Resolved Minor

August 07, 2026 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 08/07/2026 11:17AM

This incident has been resolved and all services are back online.

IDENTIFIED 15 days ago - at 08/07/2026 10:33AM

Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.

INVESTIGATING 15 days ago - at 08/07/2026 09:57AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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