Outage in Pineapple Network
620 St Kilda Road, Melbourne
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/16/2026 05:27AM
The monitoring period is complete with all services operating normally. This incident is now fully resolved.
MONITORING
2 days ago - at 09/16/2026 12:09AM
Issue has been fixed now. All services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
IDENTIFIED
2 days ago - at 09/16/2026 12:04AM
The issue has been identified as a fiber fault. Field engineer is actively working on a fix.
INVESTIGATING
2 days ago - at 09/15/2026 11:36PM
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
INVESTIGATING
2 days ago - at 09/15/2026 11:21PM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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