Outage in Pineapple Network
157 A'Beckett Street, Melbourne
Resolved MajorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/25/2026 06:44AM
Field Technician have identified that the issue was with the building circuit breaker supplying power to the network equipment. The issue has been resolved, and services are restored now.
INVESTIGATING
13 days ago - at 09/25/2026 06:14AM
Our technician has arrived on site and is currently investigating the cause of the outage. Further updates will be provided as more information becomes available.
INVESTIGATING
13 days ago - at 09/25/2026 05:06AM
A technician has been dispatched and is currently en route to the site to conduct further investigation into the outage.
INVESTIGATING
13 days ago - at 09/25/2026 04:47AM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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