Outage in Pineapple Network
Network Impairment affecting Lygon Street Carlton Area
Resolved MinorIncident Report
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
550 Lygon Street
570 Lygon Street
590 Lygon Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/26/2026 07:35PM
This incident has been resolved.
INVESTIGATING
7 days ago - at 07/26/2026 01:22AM
The root cause has been identified and faulty equipment has been replaced. The backhaul link is now stable and DGtek NOC is monitoring as services returned to operation.
INVESTIGATING
7 days ago - at 07/26/2026 12:34AM
A DGTEK field engineer has been dispatched to the site to further investigate the issue. Additional updates will be provided as more information becomes available.
INVESTIGATING
7 days ago - at 07/25/2026 11:50PM
An engineer has been dispatched to investigate the bachaul link. We will provide further updates as the work progresses.
INVESTIGATING
8 days ago - at 07/25/2026 06:16PM
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
550 Lygon Street
570 Lygon Street
590 Lygon Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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