Outage in Pineapple Network

2-4 Yarra Street, Geelong

Resolved Minor

July 28, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 07/28/2026 05:02PM

Power has been restored, and services are back online.

IDENTIFIED 5 days ago - at 07/28/2026 03:18PM

Ongoing Electrical maintenance within the building caused a loss of power to network devices. Additional updates will be provided as more information becomes available.

INVESTIGATING 5 days ago - at 07/28/2026 03:17PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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