Pinecone Outage History

Pinecone experienced 5xx errors affecting some requests on certain indexes in the AWS us-east-1 region for approximately 5 minutes. The issue was quickly identified and resolved with a fix implementation. The incident had a major status but was resolved within a short timeframe.

The Pinecone Console experienced slow loading times for some users during a 4-minute incident. The issue affected the Pinecone Console component specifically. The problem was investigated and resolved within 4 minutes.

Pinecone experienced a major incident affecting upsert operations on some indexes in the GCP europe-west4 region. Users encountered errors when attempting to perform upsert operations during this time. The issue was resolved within 5 minutes of detection.

Pinecone experienced a 6-minute outage where Prometheus metrics were unavailable through the console and metric proxy in the AWS us-east-1 region. The issue was quickly identified and resolved with a fix implementation.

Pinecone experienced 5xx errors affecting read operations on some serverless indexes in the GCP us-central1 region for 20 minutes. The incident was classified as major and impacted users' ability to perform read queries on affected indexes. The issue was investigated and fully resolved.

Pinecone experienced errors on read operations in the us-central1 and europe-west4 regions due to a Google Cloud Storage incident. The issue affected users' ability to perform read queries against their vector databases in these specific regions. The problem was identified and resolved after 3.3 hours once the underlying Google Cloud Storage incident was addressed.