Outage in Ping Identity

PingID & PingOne MFA North America SMS Interruption

Resolved Minor
May 16, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Ping Identity PingID Server - North America (.com) Ping Identity PingOne MFA - North America (.com) Ping Identity PingID SDK Server - North America (.com)
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/16/2022 11:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 05/16/2022 10:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 05/16/2022 09:02PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 05/16/2022 07:56PM

PingOne MFA, PingID and PingID SDK SMS customers in the North America may experience an issue receiving the one-time passcode message due to third-party service interruptions. Subsequent attempts (retry) from the end-user is expected to succeed. We are currently engaged with our partners to resolve the issue.

INVESTIGATING over 3 years ago - at 05/16/2022 07:46PM

We are currently investigating this issue.

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