Outage in Ping Identity

Potential Delays with SMS OTPS

Resolved Minor
November 25, 2022 - Started about 2 years ago - Lasted about 18 hours
Official incident page

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Outage Details

Summary Ping Identity is aware of an issue that is currently impacting SMS OTP delivery in the US. Details We have confirmed that this issue is related to US mobile providers due to increased Black Friday traffic. Both of our SMS Providers are currently working with Mobile providers to resolve these delays. Expected Impact Users may experience delays in SMS OTP Delivery, due to increased Carrier Network congestion. Action Required Users may have success by resending the OTPs, or using an alternate MFA method. If you have any questions, please raise a case via the support portal at https://support.pingidentity.com
Components affected
Ping Identity Twilio SMS (Please check https://status.twilio.com for details)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/26/2022 12:24PM

This incident has been resolved.

MONITORING about 2 years ago - at 11/25/2022 07:58PM

Our SMS Providers have advised that a fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 11/25/2022 06:44PM

Summary
Ping Identity is aware of an issue that is currently impacting SMS OTP delivery in the US.

Details
We have confirmed that this issue is related to US mobile providers due to increased Black Friday traffic. Both of our SMS Providers are currently working with Mobile providers to resolve these delays.

Expected Impact
Users may experience delays in SMS OTP Delivery, due to increased Carrier Network congestion.

Action Required
Users may have success by resending the OTPs, or using an alternate MFA method.

If you have any questions, please raise a case via the support portal at https://support.pingidentity.com

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