Outage in Ping Identity

PingOne Service Interruption

Resolved Major
September 26, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Monitoring systems have detected an issue with SMS services in North America. The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Components affected
Ping Identity Twilio SMS Toll-Free, North America Ping Identity Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/26/2023 02:47PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/26/2023 01:23PM

The issue has been fixed and the affected systems are now operating normally. Our SRE team is continuing to monitor the affected systems.

IDENTIFIED over 1 year ago - at 09/26/2023 01:21PM

We have identified the issue, and are working on a resolution.

Only Customers in North America using PingOne MFA and the PingFederate adapter were impacted by this issue. It was not in fact a general outage of SMS.

INVESTIGATING over 1 year ago - at 09/26/2023 01:01PM

This issue is only impacting customers who are using customized SMS message templates. We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/26/2023 12:18PM

Monitoring systems have detected an issue with SMS services in North America. The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

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