Outage in Ping Identity
EMAIL OTP Delivery failures from US-EAST
Resolved Major
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Outage Details
We are aware of an issue receiving OTP emails from our US-EAST datacenter and are working to resolve the issue. We recommend switching to SMS/Device OTP in the interim.
Components affected
Ping Identity Email OTPLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 12/13/2023 01:11PM
This incident has been resolved.
MONITORING
over 1 year ago - at 12/13/2023 12:12PM
Mitigation has been put in place and we believe service to be operating normally again at this time. We will continue to monitor. Please reach out to our support teams if you are still impacted.
IDENTIFIED
over 1 year ago - at 12/13/2023 12:01PM
We have moved traffic out of the affected region to reduce impact.
INVESTIGATING
over 1 year ago - at 12/13/2023 11:47AM
We are aware of an issue receiving OTP emails from our US-EAST datacenter and are working to resolve the issue. We recommend switching to SMS/Device OTP in the interim.
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