Outage in Ping Identity

PingID Authenticator Issues Detected

Resolved Minor
May 22, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Monitoring systems have detected an issue with the PingID Authenticator. The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Components affected
Ping Identity PingID Authenticator - Europe (.eu)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/22/2025 09:07AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/22/2025 07:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 05/22/2025 07:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 05/22/2025 07:24AM

Monitoring systems have detected an issue with the PingID Authenticator. The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

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