Outage in Ping Identity
Some Android users are not able to use their PingID application or custom app with PingOne MFA SDK
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
Ping Identity PingID App Ping Identity PingOne MFA - North America (.com) Ping Identity PingOne MFA - Europe (.eu) Ping Identity PingOne MFA - Asia Pacific (.asia)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/21/2025 11:33PM
The service provider's fix appears to have resolved the issue. This incident is now closed.
IDENTIFIED
10 months ago - at 06/21/2025 10:42PM
The service provider has deployed a fix. We are experiencing signs of recovery.
IDENTIFIED
10 months ago - at 06/21/2025 10:10PM
The service provider is still working on resolving the issue.
IDENTIFIED
10 months ago - at 06/21/2025 09:09PM
The service provider is working to address the issue and has provided a 2-hour ETA.
IDENTIFIED
10 months ago - at 06/21/2025 08:01PM
Still investigating.
IDENTIFIED
10 months ago - at 06/21/2025 06:49PM
PingOne Multitenant MFA Android users are experiencing a global service degradation. A change in the data format of the Certificate Transparency API broke a widely used Android library that provides Certificate Transparency verification. This issue prevents Android devices from validating SSL certificates during MFA push operations. All other MFA operations such as email, OTP, and SMS remain operational. We continue to investigate the best path toward resolution.
INVESTIGATING
10 months ago - at 06/21/2025 06:15PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/21/2025 06:14PM
PingID users are unable to perform MFA with push notifications to Android devices at this time. One Time Passcodes on Android devices continue to function. We continue to investigate.
INVESTIGATING
10 months ago - at 06/21/2025 05:35PM
We are currently investigating this issue.
Latest Ping Identity outages
PingOne Protect Admin dashboards Interruption - 3 days ago
PingOne DaVinci Service Interruption in US - 5 days ago
PingOne MFA service disruption - 10 days ago
PingOne Verify Service Interruption - 18 days ago
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