Outage in Ping Identity
Some Android users are not able to use their PingID application or custom app with PingOne MFA SDK
Resolved Minor
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Outage Details
We are currently investigating this issue.
Components affected
Ping Identity PingOne MFA - North America (.com) Ping Identity PingID App Ping Identity PingOne MFA - Europe (.eu) Ping Identity PingOne MFA - Asia Pacific (.asia)Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 06/21/2025 11:33PM
The service provider's fix appears to have resolved the issue. This incident is now closed.
IDENTIFIED
about 7 hours ago - at 06/21/2025 10:42PM
The service provider has deployed a fix. We are experiencing signs of recovery.
IDENTIFIED
about 8 hours ago - at 06/21/2025 10:10PM
The service provider is still working on resolving the issue.
IDENTIFIED
about 9 hours ago - at 06/21/2025 09:09PM
The service provider is working to address the issue and has provided a 2-hour ETA.
IDENTIFIED
about 10 hours ago - at 06/21/2025 08:01PM
Still investigating.
IDENTIFIED
about 11 hours ago - at 06/21/2025 06:49PM
PingOne Multitenant MFA Android users are experiencing a global service degradation. A change in the data format of the Certificate Transparency API broke a widely used Android library that provides Certificate Transparency verification. This issue prevents Android devices from validating SSL certificates during MFA push operations. All other MFA operations such as email, OTP, and SMS remain operational. We continue to investigate the best path toward resolution.
INVESTIGATING
about 11 hours ago - at 06/21/2025 06:15PM
We are continuing to investigate this issue.
INVESTIGATING
about 11 hours ago - at 06/21/2025 06:14PM
PingID users are unable to perform MFA with push notifications to Android devices at this time. One Time Passcodes on Android devices continue to function. We continue to investigate.
INVESTIGATING
about 12 hours ago - at 06/21/2025 05:35PM
We are currently investigating this issue.
Latest Ping Identity outages
PingOne MFA Authentications fail for some users - 5 days ago
PingID SDK Service Interruption - 26 days ago
PingID Authenticator Issues Detected - about 1 month ago
PingOne DaVinci Service Degradation in US East - 2 months ago
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