Outage in Ping Identity
PingID "Security Key" authentication method is unavailable for a small number of customers
Resolved Minor
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Outage Details
A few PingID customers reported issues with security key options being unavailable when users authenticate. Furthermore, attempting to update the policy in the admin web UI triggers an "[error.internal]" error. The engineering team understands the root cause of this problem and is actively working to address this issue.
For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Components affected
Ping Identity PingID Server - Europe (.eu) Ping Identity PingID Server - North America (.com) Ping Identity PingID Server - Australia (.com.au)Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 07/29/2025 05:38PM
This incident has been resolved.
MONITORING
26 days ago - at 07/29/2025 03:36PM
We are continuing to monitor for any further issues.
MONITORING
26 days ago - at 07/29/2025 03:07PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
26 days ago - at 07/29/2025 08:48AM
The issue is identified and a fix is being implemented.
INVESTIGATING
27 days ago - at 07/29/2025 05:42AM
A few PingID customers reported issues with security key options being unavailable when users authenticate. Furthermore, attempting to update the policy in the admin web UI triggers an "[error.internal]" error. The engineering team understands the root cause of this problem and is actively working to address this issue.
For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
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