Outage in Ping Identity
Missing location data during PingID authentication in EU West
Resolved MinorIncident Report
We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.
Components affected
Ping Identity PingID Authenticator - Europe (.eu)Need to monitor Ping Identity outages?
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 11/15/2025 04:28AM
This incident has been resolved.
MONITORING
26 days ago - at 11/14/2025 11:38PM
The issue is being mitigated and we are monitoring the results.
INVESTIGATING
26 days ago - at 11/14/2025 10:52PM
We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.
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