Outage in Ping Identity
Missing location data during PingID authentication in EU West
Resolved MinorIncident Report
We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.
Components affected
Ping Identity PingID Authenticator - Europe (.eu)Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/15/2025 04:28AM
This incident has been resolved.
MONITORING
6 months ago - at 11/14/2025 11:38PM
The issue is being mitigated and we are monitoring the results.
INVESTIGATING
6 months ago - at 11/14/2025 10:52PM
We are experiencing issues in identifying the location when a user is authenticating with PingID from our EU West data center. Users can still authenticate without an issue. We are working on a mitigation and will provide ongoing updates.
Latest Ping Identity outages
PingOne Protect Admin dashboards Interruption - 3 days ago
PingOne DaVinci Service Interruption in US - 5 days ago
PingOne MFA service disruption - 10 days ago
PingOne Verify Service Interruption - 18 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
