Outage in Ping Identity

PingOne and PingID Service Interruption

Resolved Minor
January 07, 2026 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

Monitoring systems have detected an issue with Ping Identity's several Service in EU West. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Components affected
Ping Identity Admin Login - Europe (.eu) Ping Identity PingID Authenticator - Europe (.eu) Ping Identity Subscriptions (Webhooks) - Europe (.eu) Ping Identity PingID Server - Europe (.eu) Ping Identity MFA API - Europe (.eu) Ping Identity PingOne dock - Europe (.eu) Ping Identity PingOne MFA - Europe (.eu) Ping Identity Directory Login - Europe (.eu) Ping Identity PingOne Risk Management - Europe (.eu) Ping Identity Directory API - Europe (.eu) Ping Identity User Login API - Europe (.eu) Ping Identity Office365 Service - Europe (.eu) Ping Identity User Login - Europe (.eu) Ping Identity SCIM Provisioning - Europe (.eu)

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/07/2026 01:03PM

This incident has been resolved.

MONITORING 4 days ago - at 01/07/2026 08:30AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 01/07/2026 08:26AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 01/07/2026 08:16AM

Monitoring systems have detected an issue with Ping Identity's several Service in EU West. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

Latest Ping Identity outages

Service degradation - about 2 months ago
Cloudflare Global Network Issue - about 2 months ago
Some of the PingOne services has degraded performance in US-East-2 - about 2 months ago
Missing location data during PingID authentication in EU West - about 2 months ago
Delayed data for PingOne Protect Dashboard in US - about 2 months ago

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