Outage in Ping Identity
PingID - US Region - Service Disruption
Resolved MajorIncident Report
Summary AI Generated
PingID's North America authenticator service experienced a major disruption in the US region lasting approximately 1.1 hours on August 20, 2026. The issue was investigated, a fix was implemented, and the incident was fully resolved within that timeframe.
Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Components affected
Ping Identity PingID Authenticator - North America (.com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/20/2026 06:47PM
This incident has been resolved.
If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
1 day ago - at 08/20/2026 06:00PM
A fix has been implemented and we are monitoring closely to confirm recovery.
We will provide the next update in approximately 60 minutes or upon confirmation of resolution.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
1 day ago - at 08/20/2026 05:41PM
Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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