Outage in Ping Identity
Customer Support Portal degraded performance
Resolved MinorIncident Report
Summary AI Generated
Ping Identity's Customer Support Portal (licensing.pingidentity.com) was down for approximately 4.8 hours, preventing customers from submitting or managing support cases online. During the outage, customers were redirected to regional phone support lines for urgent issues. A fix was implemented and the incident was fully resolved.
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case:
North America (U.S. and Canada): +1.855.355.7464
APAC (Asia Pacific and Japan): +61 1800 370 672
EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788
We apologise for the inconvenience and are actively working to restore service as soon as possible.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Components affected
Ping Identity licensing.pingidentity.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/16/2026 02:01PM
This incident has been resolved.
MONITORING
1 day ago - at 09/16/2026 12:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 09/16/2026 09:20AM
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case:
North America (U.S. and Canada): +1.855.355.7464
APAC (Asia Pacific and Japan): +61 1800 370 672
EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788
We apologise for the inconvenience and are actively working to restore service as soon as possible.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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