Outage in Ping Identity
PingOne services impacted
Resolved MajorIncident Report
Summary AI Generated
PingOne and PingID experienced a major outage lasting approximately 4 hours, impacting a broad range of services globally — including SSO, MFA, directory, provisioning, admin portals, and authentication — across North America, Europe, Asia Pacific, and Australia regions. The cause was identified and remediation was applied in stages, with some geographies and services experiencing partial recovery and brief recurrences before full stabilization. All services were fully restored and confirmed stable after 60+ minutes of monitoring, with a Root Cause Analysis available upon request through Ping Identity Support.
Ping Identity is aware of an issue impacting PingOne in all geographies. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Components affected
Ping Identity PingID App Ping Identity Administration API Ping Identity Customer Admin Portal - North America Ping Identity Admin Login - North America (.com) Ping Identity Admin Login - Europe (.eu) Ping Identity Customer Admin Portal - Europe Ping Identity PingID Authenticator - North America (.com) Ping Identity Administration Portal Ping Identity Admin Login - Asia Pacific (.asia) Ping Identity Customer Admin Portal - Asia Pacific Ping Identity PingID Authenticator - Europe (.eu) Ping Identity AD Connect & Routing Service Ping Identity Subscriptions (Webhooks) - North America (.com) Ping Identity PingID Authenticator - Australia (.com.au) Ping Identity PingID Server - North America (.com) Ping Identity Subscriptions (Webhooks) - Europe (.eu) Ping Identity Single Sign-on Ping Identity PingID Server - Europe (.eu) Ping Identity Subscriptions (Webhooks) - Asia Pacific (.asia) Ping Identity PingID Server - Australia (.com.au) Ping Identity MFA API - North America (.com) Ping Identity OAuth Configuration Service Ping Identity MFA API - Europe (.eu) Ping Identity PingOne dock - North America (.com) Ping Identity PingID SDK Server - North America (.com) Ping Identity MFA API - Asia Pacific (.asia) Ping Identity PingID SDK Server - Australia (.com.au) Ping Identity PingOne dock - Europe (.eu) Ping Identity PingOne dock - Australia (.com.au) Ping Identity PingOne MFA - North America (.com) Ping Identity PingID SDK Server - Europe (.eu) Ping Identity Directory Login - North America (.com) Ping Identity PingOne MFA - Europe (.eu) Ping Identity Notification Services Ping Identity PingOne MFA - Asia Pacific (.asia) Ping Identity Email OTP Ping Identity Directory Login - Europe (.eu) Ping Identity PingOne Risk Management - North America (.com) Ping Identity Directory Login - Australia (.com.au) Ping Identity Directory API - North America (.com) Ping Identity PingOne Risk Management - Europe (.eu) Ping Identity Directory API - Europe (.eu) Ping Identity PingOne Risk Management - Asia Pacific (.asia) Ping Identity User Login API - North America (.com) Ping Identity Directory API - Australia (.com.au) Ping Identity User Login API - Europe (.eu) Ping Identity Office365 Service - North America (.com) Ping Identity Office365 Service - Europe (.eu) Ping Identity User Login API - Asia Pacific (.asia) Ping Identity User Login - North America (.com) Ping Identity Office365 Service - Australia (.com.au) Ping Identity SCIM Provisioning - North America (.com) Ping Identity User Login - Europe (.eu) Ping Identity SCIM Provisioning - Europe (.eu) Ping Identity User Login - Asia Pacific (.asia) Ping Identity SCIM Provisioning - Australia (.com.au) Ping Identity Logging and Subscription ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 10/06/2026 08:29PM
This incident has been resolved; services in all geographies have been recovered for the past 60+ minutes.
If you would like to receive the Root Cause Analysis when it becomes available, please submit a support ticket with your request.
If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
about 22 hours ago - at 10/06/2026 08:13PM
Remediation work has completed and we are monitoring closely to confirm full recovery across all impacted services and geographies.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
about 23 hours ago - at 10/06/2026 07:58PM
A fix has been implemented and we are monitoring closely to confirm full recovery across all impacted services and geographies.
** Users may observe some residual impact with PingOne Protect in the CA geography as systems continue to recover. **
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
about 23 hours ago - at 10/06/2026 07:32PM
A fix has been implemented, services continue to move into a healthy state and we are monitoring closely to ensure full recovery.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
about 23 hours ago - at 10/06/2026 07:13PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are finalizing work on restoration of services.
** We continue to see recovery on all services, all geographies **
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
about 24 hours ago - at 10/06/2026 06:54PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
** The PingOne for Enterprise service for all geographies has recovered and is under monitoring **
** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring **
** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway **
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 06:36PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
** The PingOne for Enterprise service for all geographies has recovered and is under monitoring **
** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring **
** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway **
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 06:16PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
**The US geography has recovered and is under monitoring **
** The PingOne for Enterprise service for all geographies has recovered and is under monitoring **
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 05:58PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
**The US geography has recovered and is under monitoring **
We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 05:57PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
**The US geography has recovered and is under monitoring **
We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 05:45PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
We are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 05:30PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS.
Our teams are continuing to work on restoration of services.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 10/06/2026 04:50PM
Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are implementing a fix.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
1 day ago - at 10/06/2026 04:29PM
Ping Identity is aware of an issue impacting PingOne in all geographies. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Latest Ping Identity outages
PingOne services impacted - 1 day ago
PingOne MFA - Global - Degradation - 5 days ago
PingOne Directory - Global - Admin UI - Degradation - 6 days ago
PingID iOS app crashes affecting authentications - 9 days ago
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