Outage in Ping Identity
PingOne DaVinci - US Geography - Elevated Delay for Analytics
Resolved MinorIncident Report
Summary AI Generated
PingOne DaVinci analytics in the US geography experienced delays of up to 30 minutes for approximately 2.5 hours. Delays gradually reduced over the investigation period before returning to normal. The incident was resolved after analytics delay held near zero for 45 minutes, with Ping Identity continuing to explore contributing factors.
Ping Identity is aware of an issue impacting the analytics for the PingOne DaVinci service in the US geography. Some analytics events are delayed up to 30 minutes. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 11/02/2026 11:29PM
The DaVinci Analytics delay has stayed near zero for 45 minutes. We've identified a few factors that could have contributed to the delays, which we will continue to explore.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
9 days ago - at 11/02/2026 10:51PM
The DaVinci Analytics delay has returned to normal. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
9 days ago - at 11/02/2026 10:33PM
The DaVinci Analytics delay remains elevated but has reduced to 5 minutes. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
9 days ago - at 11/02/2026 10:01PM
The DaVinci Analytics delay remains elevated but has reduced to under 20 minutes. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
9 days ago - at 11/02/2026 09:33PM
The DaVinci Analytics delay remains elevated. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
9 days ago - at 11/02/2026 09:00PM
Ping Identity is aware of an issue impacting the analytics for the PingOne DaVinci service in the US geography. Some analytics events are delayed up to 30 minutes. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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