Outage in Ping Identity
PingOne Advanced Services - US East / US West - Logging Systems Degradation
Resolved MinorIncident Report
Summary AI Generated
PingOne Advanced Services experienced a logging system degradation lasting approximately 2.9 hours, affecting customers in the US East and US West (US1/US2) regions, with impact on the Customer Admin Portal in North America. The root cause was traced to a failure in a third-party system supporting the US West logging infrastructure, which indirectly affected US East as well. Mitigation was applied to production environments first, followed by non-production environments, and the incident was fully resolved on September 4, 2026.
Ping Identity is aware of an issue impacting our logging systems in the US1/US2 regions for our PingOne Advanced Services customers. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Components affected
Ping Identity Customer Admin Portal - North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 09/04/2026 05:50AM
This incident has been resolved.
If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
about 7 hours ago - at 09/04/2026 05:41AM
A fix has been implemented and we are monitoring closely to confirm recovery. Affected production environments have been mitigated. Remediation of remaining affected non-production environments is in progress.
We will provide the next update in approximately 60 minutes or upon confirmation of resolution.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
about 8 hours ago - at 09/04/2026 04:42AM
Ping Identity has identified an issue with a third-party system supporting our PingOne Advanced Services logging systems in the US West region. Note that this may indirectly affect the US East region.
Our teams have identified and applied mitigation measures on all impacted production environments and are continuing to work on other affected environments.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
about 10 hours ago - at 09/04/2026 03:31AM
Ping Identity has identified an issue impacting our PingOne Advanced Services logging systems in US-East and US-West regions. Our teams are actively working on mitigation measures.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
about 10 hours ago - at 09/04/2026 02:58AM
Ping Identity is aware of an issue impacting our logging systems in the US1/US2 regions for our PingOne Advanced Services customers. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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