Outage in Ping Identity
PingOne for Enterprise - NA region - SSO and Admin Degradation
Resolved MinorIncident Report
Summary AI Generated
PingOne for Enterprise experienced a degradation in the NA region affecting Single Sign-On, the Administration Portal, and the Administration API for approximately 1.2 hours on September 24, 2026. The root cause was identified and a fix was implemented, with the incident fully resolved by 16:00 UTC. No further action is required unless issues persist.
Ping Identity is aware of an issue impacting PingOne for Enterprise in EU and NA region. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Components affected
Ping Identity Administration API Ping Identity Administration Portal Ping Identity Single Sign-onTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 09/24/2026 04:00PM
This incident has been resolved.
If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
about 2 hours ago - at 09/24/2026 03:21PM
A fix has been implemented and we are monitoring closely to confirm recovery.
We will provide the next update in approximately 60 minutes or upon confirmation of resolution.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
about 2 hours ago - at 09/24/2026 03:00PM
Ping Identity has identified the cause of an issue impacting PingOne for Enterprise in the NA region. Our teams are implementing a fix.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
about 2 hours ago - at 09/24/2026 02:59PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 hours ago - at 09/24/2026 02:52PM
Ping Identity is aware of an issue impacting PingOne for Enterprise in EU and NA region. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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