Outage in Ping Identity
PingOne Advanced Identity Cloud - US Central Region - Service Disruption
Resolved MinorIncident Report
Summary AI Generated
PingOne Advanced Identity Cloud in the US Central Region experienced a ~2.3-hour service disruption caused by an issue with a third-party system, which impacted inbound traffic for some customers. Customers with the multi-region feature enabled were unaffected. Services recovered and the incident was fully resolved.
Ping Identity is aware of an issue impacting PingOne Advanced Identity Cloud in the US Central Region. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 09/01/2026 05:50PM
This incident has been resolved.
If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
MONITORING
about 23 hours ago - at 09/01/2026 04:31PM
We are monitoring closely for any further disruptions and confirm recovery of services. Please note customers with the multi-region feature enabled are not impacted.
We will provide the next update in approximately 60 minutes or upon confirmation of resolution.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
IDENTIFIED
1 day ago - at 09/01/2026 03:44PM
There is an issue with a third-party system supporting PingOne Advanced Identity Cloud. This is impacting some customers inbound traffic at this time. Please note customers with the multi-region feature enabled are not impacted.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
INVESTIGATING
1 day ago - at 09/01/2026 03:33PM
Ping Identity is aware of an issue impacting PingOne Advanced Identity Cloud in the US Central Region. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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