Outage in Pinpoint

Support Update

Resolved Minor

August 03, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Our support provider, Fin (formerly Intercom), is currently experiencing a service outage. As a result, we're temporarily unable to respond to support messages. We're monitoring the situation closely via Fin's status page: https://www.finstatus.com/us-hosting, and we'll resume responding to your questions as soon as the service is restored. Thank you for your patience and understanding.

Components affected

Pinpoint Support

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 08/03/2026 04:42PM

Support Update – Resolved

Fin (formerly Intercom) has deployed a fix, and the issue now appears to be resolved. Our team once again has access to the support inbox and is responding to your queries.

We'll continue to monitor the situation closely in case anything changes. Thank you for your patience while this issue was being resolved.

MONITORING 5 days ago - at 08/03/2026 02:33PM

Our support provider, Fin (formerly Intercom), is currently experiencing a service outage. As a result, we're temporarily unable to respond to support messages.

We're monitoring the situation closely via Fin's status page: https://www.finstatus.com/us-hosting, and we'll resume responding to your questions as soon as the service is restored.

Thank you for your patience and understanding.

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