Outage in Pitney Bowes

Tracking Services Incident - Initial Notification

Resolved Major
October 20, 2025 - Started about 10 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing technical issues with our PB Tracking Services PRODUCTION environment. There are issues in sending tracking events to you and also Tracking webhooks is impacted. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/20/2025 08:41PM

This incident has been resolved. AWS Errors have stopped and we are closely monitoring the results.

INVESTIGATING about 7 hours ago - at 10/20/2025 06:39PM

We are continuing to investigate this issue with AWS.

INVESTIGATING about 10 hours ago - at 10/20/2025 03:46PM

We are currently experiencing technical issues with our PB Tracking Services PRODUCTION environment. There are issues in sending tracking events to you and also Tracking webhooks is impacted.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

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